TERMS AND CONDITIONS

TERMS & CONDITIONS

Last updated: 30/01/24

Aquino’s Attire is a designer clothing hire company located in Perth, Western Australia. All users of our services must read these below terms and conditions. By hiring from Aquino’s Attire, the client automatically accepts and agrees to follow our Terms and Conditions of Service.

1.0 Try Ons

1.1. Try on appointments are made through our website's "Book a Try On" page and takes place at our Hilbert location.

1.2. Try On Bookings are secured with a deposit. Deposit amounts vary according to the duration of the appointment. This deposit must be paid before the commencement of the try on appointment.

1.3. If the client is bringing someone to their try on appointment who also wishes to try on garments, the deposit will be required to be paid by both individuals.

1.4. The address will be sent 24 hours before the booked try on time.

1.5. If the client arrives early, they will wait in their car until their allocated try on appointment.

1.6. If the Client fails to show up to their try-on appointment or fails to let Aquino's Attire know more than 48 hours prior to their scheduled try-on time that they will not be attending, the Client must forfeit their try-on deposit as it has made the Aquino's Attire unavailable for other try on appointments at that time.

1.7. If the client is running late to their scheduled try on but want to still attend, the allocated time cannot be extended unless available, which is very rare.

1.8. If the client is running late to their scheduled try on, and decides to reschedule, the client must forfeit their deposit and a new deposit must be paid to secure the new appointment time.

1.9. The try on deposit can be transferred to a new booking if rescheduled 48 hours+ to the original appointment time. Any rescheduling of a try on less than 48 hours of the scheduled appointment time means the client will forfeit their deposit and a new deposit will be required when booking the new appointment.

1.10. Try on bookings strictly run according to the duration the client allocates for themselves. This includes trying on any of the garments that are made available by Aquino’s Attire and making a booking if required.

1.11. If the Client attends a try on appointment, the try-on deposit can be used as a credit towards a garment hire from Aquino's Attire. This credit must be used within 3 months of the try on appointment.

1.12. The client understands that booking a try on does not secure a Garment.

1.12.1. If the client’s desired item is booked for their event date by another client prior to their try on booking and they wish to cancel their booking, their deposit will be refunded no matter the time frame.

1.13. The client is to be cautious of fake tan, perfume, make up and jewellery when trying on items. If there is any damage/additional cleaning required for a garment after a try on, the Client is to inform Aquino’s Attire and cover the costs of the repair for Aquino’s Attire.

1.14. No large bags are to be taken in the try on room by the Client.

1.15. The Client is to not take any Garment from the try on room without payment to Aquino's Attire.

2.0 Payment

2.1. The payment of the hire fee can be made through our website for pre-paid bookings or cash/bank transfer for bookings where the Client has attended a try on.

2.2. The hire fee must be paid by the client to Aquino’s Attire before the collection of the garment.

2.3. The client must provide a photograph copy of their driver’s license/government ID before the collection of their garment.

2.4. The Client understands that we may also require credit card details or other forms of government identification. The Client understands that Aquino’s Attire can refuse the right to hire to the Client if these documents are not provided.

2.5. If the Client is not wanting to pay the full hire price to secure a garment for a certain date, a deposit of 50% of the hire price can be made. Once the Client has made this deposit for a specific date, the deposit is non-refundable. However, if the client does not want to hire the original garment, the client is eligible to use the deposit towards other garments that are available for the same date.

2.6. Once a hire is placed using a store credit, it is final and cannot be swapped or cancelled for another credit note. If the hire price is more on the newly chosen Garment, the client will pay the difference to Aquino's Attire through their chosen payment method.

2.7. The Client understands that Aquino’s Attire may change their prices at any time. If this results in a Client having to pay more they will do so, or the hire will not be fulfilled.

2.8. The client certifies that they are authorised to use the supplied payment method to Aquino’s Attire and agree not to dispute the payment with their provider.

2.9. If the Clients payment is reversed or rejected, the client agrees to pay the relying amount within 24 hours. Failure to do this will result in immediate cancellation of the booking. If the garment has already been dispatched or collected the client will remain liable to pay the full hire price.

2.10. If the Client is notified of any additional fees owed to Aquino’s Attire (cleaning, late fees, etc), they must pay within 48 hours.

3.0. Cancellations / Change of Date / Refunds

3.1. There are no refunds for cancellations/change of date cancellations by the client.

3.2. For local hire cancellations made 7+ days prior to the client’s booking date, the client will be entitled to a credit note for the hire amount, minus a cancellation fee of 25% of the hire price.

3.2.1. For postal hire cancellations made 10+ days prior to the clients booking date, the client will be entitled to a credit note for the hire amount & postage fees, minus a cancellation fee of 25% of the hire price.

3.3. Local hire change of date cancellations made 7+ days prior to the clients booking date will incur a $20 fee. This must be paid on top of the pre-paid hire fee.

3.3.1. Postal hire change of date cancellations made 10+ days prior to the clients booking date will incur a $20 fee. This must be paid on top of the pre-paid hire fee.

3.4. For local hire cancellations made 3-6 days prior to the clients booking date, the client will be entitled to a credit note that equals 50% of the hire price.

3.4.1. For postal hire cancellations made 7-10 days prior to the clients booking date, the client will be entitled to a credit note that equals 50% of the amount paid to Aquino’s Attire (includes the hire fee and postage).

3.5. For local hire change of event date cancellations made 3-6 days prior to the client’s booking date will incur a fee that equals 50% of the hire price. This must be paid on top of the pre-paid hire fee.

3.5.1. For postal hire change of date cancellations made 7-10 days prior to the client’s booking date will incur a fee that equals 50% of the hire price. This must be paid on top of the pre-paid hire fee.

3.6. For local hires, no refunds or store credits will be issued for cancellations or change of date cancellations within 3 days of the client’s event. An exchange can occur however there will be a $15 exchange fee.

3.6.1 For postal hires, no refunds, store credits or exchanges will be issued for cancellations or change of date cancellations within 6 days of the client’s event.

3.7. No refunds or store credits will be issued once a garment has been picked up, dropped off or posted, even if the cancellation period is greater than 48 hours.

3.8. No refunds or store credits will be given due to discomfort or size issues. It is the responsibility of the client to try on the garment before booking or to know their size requirements.

3.9. Exchanges are permitted once a booking or deposit has been put down for a garment, or once the client has collected a garment, but the client will incur a $15 exchange fee.

3.9.1. After an exchange if the hire price is more on the newly chosen garment, the difference will be payable to Aquino's Attire by the Client on top of the exchange fee.

3.10. The client understands that Aquino’s Attire may cancel a booking at any time. Reasons Aquino’s Attire may cancel a dress hire booking may include, but are not limited to:

The garment has been damaged by a previous client that has rented the item.
The garment is lost or stolen by a customer that rented the item.
The garment has been returned late by a client
Australia Post delivery delays causing Aquino’s Attire to not have the garment returned in time for the client’s event

In the case that Aquino’s Attire cancels a hire, the client will be entitled to a full refund, including any postage fees.

4.0. Pickup – Western Australian hires

4.1. Pickups are available at Hilbert at anytime. If you cannot make it to Hilbert we can also post the dress to you or drop it off at an extra charge.

4.2. Bookings made with pickup will be ready 12-48 hours before the client’s event date. Any extension to this is subject to availability and may incur fees.

4.3. If the client opens their garment bag to find that they have the incorrect item, they must contact us immediately via Instagram. If there is enough time, we will do our best to get the client the correct garment or an appropriate replacement for their event.

5.0. Returns – Western Australian Hires

5.1. Drop offs are available on Monday at Hilbert anytime before 7:00pm. If you cannot make it to Hilbert you can also post the dress back to us via Australia Post Express Postage or we can pick it up at an extra charge.

5.2. All garments hired on a weekend (Friday-Sunday) are to be returned by 7:00pm on the Monday following the Rental Period to Aquino’s Attire’s return location, even if the Monday is a public holiday.

5.3. All garments hired on a weekday (Monday-Thursday) are to be returned by 7:00pm the next day following the Rental Period to one of Aquino’s Attire’s return locations.

5.4. The client understands that if Aquino’s Attire requires the garment to be returned earlier than the above standard return times, due to an immediate following rental, the client will return their garment the required return location.

5.4.1. If the client does not return their garment by the new rental return due date, late fees will apply, along with possible cancellation fees*

5.5. The garment must be returned in the garment bag provided by Aquino’s Attire. If this does not occur the client will be charged a fee of $5.

5.6. Late fees will apply if the garment is not returned by the rental return due date. A fee of $15 per day will apply until the Garment is returned.

5.6.1. The client is required to pay Aquino’s Attire any outstanding late fees within 48 hours of returning the garment.

5.7. *If a late return results in a cancellation of a booking, the client is to pay Aquino’s Attire a reimbursement fee equivalent to the hire price of the cancelled booking.

5.8. If the client requires a postal return that is not organised prior to their event, the client is required to purchase an EXPRESS return satchel at an Australia Post post office and send Aquino’s Attire the designated tracking number along with the receipt as proof of lodgement via Instagram.

5.8.1. If this occurs, late fees will apply for each day between the original return date and when the postal return arrives.

5.8.2. If this occurs and results in a cancellation of a booking, the client is to pay Aquino’s Attire a reimbursement fee equivalent to the hire price of the cancelled booking.

5.9. After 7 days if a garment is not returned, the Client will be charged the full RRP of the Garment.

6.0. Delivery – Postal Hires

6.1. Postal hires are sent via Australia Post’s Express Service on or prior to Tuesday 12pm the week of the clients hire to ensure delivery before the client’s weekend event, however delays may still occur, and the client accepts this risk upon hiring.

6.2. If the client books a garment hire for a weekday, their garment will be sent via Australia Post’s Express Service 3-7 business days before their event.

6.3. Last minute postal hires can occur on Wednesday mornings, however it will be the client’s choice to proceed with the late hire and Aquino’s Attire will not provide a credit note/refund if the parcel does not arrive on time for the client’s event. It is the Clients responsibility to book the item ahead of time, so the garment is shipped off by Aquino’s Attire well before their event.

6.4. Once the garment has been posted, the tracking number will be sent to the clients email and directly to the client via Instagram direct message.

6.5. When the garment arrives, the client must be cautious when opening the package as it will have a return postal satchel in there that will be used when by the client returning the garment.

6.5.1. If the satchel is ripped or lost, the client will be responsible for purchasing a new Australia Post Express parcel satchel at a post office.

6.6. In the event that Australia Post is unable to deliver the clients garment on time for their event, the client will be provided with a store credit of the hire price, excluding the shipping fee. There will be no refund.

6.6.1. To be eligible for this store credit, the garment must be posted back across the counter of an Australia Post Postal Office on the same business day that it was delivered by Australia Post.

6.7. If the client opens the parcel to find that they have the incorrect item, they must contact us immediately via Instagram. If there is enough time, we will do our best to get the client the correct garment or an appropriate replacement for their event.

7.0 Postage Returns – Interstate Hires

7.1. All garments hired on a weekend (Friday-Sunday) are to be posted in the Australia Post Express postal satchel provided, at an Australia Post Postal Office by 2pm the next business day immediately following the rental period.

7.2. If the client rips/loses the prepaid satchel, they will be responsible to pay for a new one. This must be an Australia Post Express Postal satchel and the designated tracking number along with the receipt as proof of lodgement must be sent to Aquino’s Attire via Instagram.

7.3. The declaration of prohibited goods section on the front of the satchel must be signed by the client before lodging it at the post office.

7.3.1. If the satchel is not signed by the client and thus causes delays by Australia Post, there will be a $15 late fee for each day of delay.

7.4. The receipt of lodgement must be provided to Aquino’s Attire via Instagram once posted over the counter.

7.4.1. If proof of lodgement is not provided before 8pm the same day as posted, there will be a $15 late fee each day it is not sent to Aquino’s Attire.

7.5. Late fees will apply if the Garment is not lodged at the post office by 2pm the next business day following the client’s rental period. A fee of $15 per day will apply until the Garment is posted.

7.6. If a late postal return results in a cancellation of a booking, the client is to pay Aquino’s Attire a reimbursement fee equivalent to the hire price of the cancelled booking.

7.6.1. If postal return instructions are followed correctly, the client will not be charged late fees for any delays that occur on behalf of Australia Post. This is applicable only for any postal returns that were organised PRIOR to the client’s event.

7.7. If an item is lost by Australia Post, there will be no fees charged to the client. This is only applicable if the client has proof they have signed the declaration of prohibited goods section on the front of the parcel and has also provided proof of lodgement.

7.7.1. The client will not be charged for loss if providing the proof above as the item will be scanned by Australia Post and there will be a record of the client posting the garment in their tracking system.

7.8. Under no circumstances is it acceptable to post the Garment in an Australia Post Box, even if it is an express (yellow) postal box.

7.8.1. If a garment is accidentally posted in a standard (red) post box a fee of $20 per day will apply until the Garment is returned to Aquino’s Attire.

7.8.2. If a garment is accidentally posted in an express (yellow) post box a fee of $15 per day will apply until the Garment is returned to Aquino’s Attire.

7.8.3. If the garment is posted in a street post box and becomes lost or is never scanned by Australia Post, the client will be liable for a replacement, and will be charged an amount up to the RRP of the garment, excluding the hire fee.

7.8.3.1. If an item is posted in a street post box, the parcel will not be scanned into the system until it reaches a scanning depot, and there will be no evidence of the client having posted the item, meaning they would be liable for the loss.

7.9. After 14 days if the item is not returned, the Client will be charged the RRP of the Garment.

8.0. Cleaning

8.1. Aquino’s Attire provides the general cleaning of all garments. However, if the garment has been stained and requires dry cleaning and/or specialist cleaning, the client must cover the costs. This includes, but is not limited to irremovable fake tan, makeup, perfume, alcohol.

8.2. The client agrees to contact Aquino’s Attire if there is a stain, minor or major, on their garment as cleaning may need to occur by the client immediately.

8.3. The client agrees to return the garment unwashed and that they will not attempt to wash, clean, scrub, bleach, dry clean or soak the garment unless instructed by Aquino’s Attire.

8.3.1 If a garment has been damaged through any cleaning attempts (that are unauthorised by Aquino’s Attire) the Client will be charged a fee up to the RRP, determined by Aquino’s Attire. This fee will exclude the pre-paid hire fee and any additional shipping costs.

9.0. Damages

9.1. It is expected that all Garments are returned in the condition that they were received by the Client from Aquino’s Attire.

9.2. If any damage is observed on the client’s hire garment among pickup/arrival, the client agrees to inform Aquino’s Attire immediately along with photo and/or video evidence.

9.2.1. If this does not occur within 24 hours of the garment being in the client’s possession, and there was no known damage to Aquino’s Attire prior to the clients hire, the damage will be associated with the client, and any associated costs of repair or replacement will be the responsibility of the client.

9.3. Aquino’s Attire reserves the right to determine whether the damage is “minor” or “major”.

9.3.1. Minor damages are defined as, but not limited to, tears, pulls, removable stains, broken zips.

9.3.2 Major damages are defined as any damage that cannot be repaired to the garments original state.

9.4. Any damages caused by a client must be communicated immediately and the garment must be returned to Aquino’s Attire’s return location or lodged at an Australia Post Postal Office within the next 24 hours.

9.5. If a Garment is returned with minor damage, the Client agrees to pay for the repair, in addition to the hire price. The cost of the repair will be determined by Aquino’s Attire’s seamstress.

9.6. If a Garment is returned with major damage, the Client agrees to pay the full replacement cost of the Garment, in addition to the hire price. This also includes any shipping/delivery costs associated with the replacement of the garment.

9.7. The item must be returned to Aquino’s Attire, regardless of the amount of damage.

9.8. All payments regarding damages must be paid within 48 hours of the Garment being returned.

9.9. The Client acknowledges that they are wearing hire garments that have been worn by other people, and general wear and tear is expected. Items may have specific wear and tear/minor faults that will be specified in the product description. Aquino’s Attire will not provide refunds for anything related to these outlined descriptions or for Garments that have a normal level of wear and tear for a hire garment.

10.0. COVID-19 and Natural Disasters Policy

10.1. In the circumstance that the client is affected by a natural disaster, a COVID-19 lockdown, restrictions or infection, the client will be entitled to a credit note for the price of the hire fee, including postage if the garment has not been dispatched. There will be no refunds.

10.1.1. The client will only be eligible for a store credit if the item had not been collected yet or is returned to us on the same day it was received or collected.

10.2. Australia Post have been experiencing delays in their Express Post Service due to the pandemic, and therefore it is no longer a next day guarantee. All postal bookings will be lodged within a reasonable time frame to allow extra time in case of any delays.

10.2.1. In the event that Australia Post is unable to deliver the garment on time for the client’s event, the client will be provided with a store credit of the hire price, excluding the shipping fee. There will be no refund.

Thank you for hiring from us! If you have any questions please contact us via Instagram direct message on @AquinosAttire <3