TERMS AND CONDITIONS
TERMS & CONDITIONS
Last updated: 14/11/2024
ABN: 62 741 592 731
Aquino’s Attire is a designer clothing hire company located in Perth, Western Australia. All users of our services must read these below terms and conditions. By hiring from Aquino’s Attire, the client automatically accepts and agrees to follow our Terms and Conditions of Service.
1.0 Payment & Bookings
1.1. The payment of the hire fee must be made before the collection or postage of the garment and can be made through our website for pre-paid bookings or in store payment where the Client has attended a try on.
1.2. The standard hire period is 3 days, beginning from the first date highlighted on the calendar.
1.2.1. The hire period may be extended upon request and is subject to availability. Each additional day is an additional 20% of the hire fee. For postal hires, Sundays and public holidays do not need to be charged extra due to the post office being closed.
1.3. The client must provide a photograph copy of their driver’s license/government ID before the collection or postage of their garment.
1.3.1. The Client understands that Aquino’s Attire may also require credit card details or other forms of government identification. The Client understands that Aquino’s Attire can refuse the right to hire to the Client if these documents are not provided.
1.4. Store credits are valid for 12 months from the date of issue and cannot be used by any one other than the client.
1.5. Once a hire is placed using a store credit, it is final and cannot be swapped or cancelled for another credit note. If the hire price is more on the newly chosen Garment, the client will pay the difference to Aquino's Attire through their chosen payment method.
1.6. The Client understands that Aquino’s Attire may change their prices at any time. If this results in a Client having to pay more they will do so, or the hire will not be fulfilled.
1.7. The client certifies that they are authorised to use the supplied payment method to Aquino’s Attire and agree not to dispute the payment with their provider.
1.8. If the Clients payment is reversed or rejected, the client agrees to pay the relying amount within 24 hours. Failure to do this will result in immediate cancellation of the booking. If the garment has already been dispatched or collected the client will remain liable to pay the full hire price.
1.9. If the Client is notified of any additional fees owed to Aquino’s Attire (cleaning, late fees, etc), they must pay within 48 hours.
2.0. Cancellations / Refunds
2.1. There are no refunds for cancellations by the client.
2.2. For cancellations made 14+ days prior to the client’s booking date, the client will be entitled to a credit note for 75% of the booking total.
2.3. For cancellations made 5-13 days prior to the client’s booking date, the client will be entitled to a credit note for 50% of the booking total.
2.4 For cancellations made within 5 days of the client’s booking date, no refunds or store credits will be issued.
2.5. If the Clients event has changed dates they agree to contact us as soon as possible and Aquino’s Attire will try their best to rearrange the booking for you. In the case the dress is booked for the new date and no other garment satisfies, the client will be entitled to a full store credit, including any postage fees.
2.6. No refunds or store credits will be issued once a garment has been picked up, dropped off or posted.
2.7. No refunds or store credits will be given due to discomfort or size issues. It is the responsibility of the client to try on the garment before booking or to know their size requirements.
2.8. Exchanges are permitted once a booking has been placed, or once the client has collected a garment, but the client will incur a $20 exchange fee.
2.8.1. After an exchange if the hire price is more on the newly chosen garment, the difference will be payable to Aquino's Attire by the Client on top of the exchange fee.
2.9. The client understands that Aquino’s Attire may cancel a booking at any time. Reasons Aquino’s Attire may cancel a dress hire booking may include, but are not limited to:
- The garment has been damaged by a previous client that has rented the item.
- The garment is lost or stolen by a client that rented the item.
- The garment is unable to be returned in time for the booking, either late by a client or delivery delays by Australia Post
We will do our best to provide you with an alternative eg. same size different colour or same colour different size. In the case this doesn’t satisfy the client will be entitled to a full store credit, including any postage fees.
3.0. Pickup – Western Australian hires
3.1. Pickups are available from our Atwell studio during opening hours or Hilbert for out of hours pickups. If you cannot make it to either of these locations we can also post the garment to you or you can order Uber delivery. The client will receive a message with the allocated pick up times.
3.2. Bookings made with pickup will be ready up to 24 hours before the client’s event date. Any extension to this is subject to availability and may incur fees.
3.3. If the client opens their garment bag to find that they have the incorrect item, they must contact us immediately via Instagram. If there is enough time, we will do our best to get the client the correct garment or an appropriate replacement for their event.
4.0. Returns – Western Australian Hires
4.1. Drop offs are available to our Atwell studio during opening hours or Hilbert for out of hours drop offs. If you cannot make it to either of these locations you can also send it by Uber delivery or nominate someone to drop it off for you. The client will receive a message with the allocated drop off times.
4.2. All garments hired are to be returned by 5pm on the last day of the rental period to the agreed return location, even if it is a public holiday. Any extension to this is subject to availability and may incur fees.
4.3. If the client cannot make it to the agreed return location, and instead opts for a postal return that is not organised prior to their event, the client is required to purchase an EXPRESS return satchel at an Australia Post post office and send Aquino’s Attire the designated tracking number along with the receipt as proof of lodgement via Instagram.
4.3.1. If this occurs, late fees will apply for each day between the original return date and when the postal return arrives.
4.3.2. If this occurs and results in a cancellation of a booking, the client is to pay Aquino’s Attire a reimbursement fee equivalent to the hire price of the cancelled booking.
4.4. The client understands that if Aquino’s Attire requires the garment to be returned earlier than the above standard return times, due to an immediate following rental, the client will return their garment to the required return location by the discussed time.
4.4.1. If the client does not return their garment by the new rental return due date, late fees will apply, along with possible cancellation fees.
4.5. The garment must be returned in the packaging provided by Aquino’s Attire. If this does not occur the client will be charged a fee of $5 per hanger, $10 for small bags and $20 for large bags.
4.6. Late fees will apply if the garment is not returned by the rental return due date. A fee of 20% of the garment hire price will apply per day until the Garment is returned.
4.6.1. The client is required to pay Aquino’s Attire any outstanding late fees within 48 hours of returning the garment.
4.7. If a late return results in a cancellation of a booking, the client is to pay Aquino’s Attire a reimbursement fee equivalent to the hire price of the cancelled booking.
4.8. After 7 days if a garment is not returned, the Client will be charged the full RRP of the Garment.
5.0. Delivery – Postal Hires
5.1. Postal hires are sent via Australia Post Express Delivery
5.2. If a client lives rurally, they agree to note in the description it is a rural hire and agree to contact us ASAP so we are aware as additional postage time is required.
5.3. For postal hires, Aquino’s Attire requires a minimum of 3 business days notice to allow for processing, cleaning and delivery times.
5.4. If a client books a postal hire within 2 business days of their event and wish to proceed with the late hire, Aquino’s Attire will not provide a credit note/refund if the parcel does not arrive on time for the client’s event. It is the Clients responsibility to book the item ahead of time, so the garment is shipped off by Aquino’s Attire well before their event.
5.4. Once the garment has been posted, the tracking number will be sent to the clients email and directly to the client via Instagram direct message with return instructions.
5.5. When the garment arrives, the client must be cautious when opening the package as it will have a return postal satchel in there that will be used when by the client returning the garment.
5.5.1. If the satchel is ripped or lost, the client will be responsible for purchasing a new Australia Post Express parcel satchel at a post office.
5.6. In the event that Australia Post is unable to deliver the clients garment on time for their event, the client will be provided with a store credit of the hire price, excluding the shipping fee. There will be no refund.
5.6.1. To be eligible for this store credit, the garment must be posted back across the counter of an Australia Post Office 24 hours from the time it was delivered by Australia Post.
5.7. If the client opens the parcel to find that they have the incorrect item, they must contact us immediately via Instagram. If there is enough time, we will do our best to get the client the correct garment or an appropriate replacement for their event.
6.0 Postage Returns – Interstate Hires
6.1. All garments hired must be posted in the Australia Post Express satchel provided, at an Australia Post Office by 12pm on the last day of the rental period. There will be a fee of 20% of the garments hire price for each day this is not complete.
6.2. The declaration of prohibited goods on the front of the satchel must be signed by the client before lodging it at the post office. There will be a flat fee of $20 if this is not complete.
6.3. A photo of the parcel along with the lodgement receipt must be provided to Aquino’s Attire via Instagram as soon as it is posted. There will be a fee of 20% of the garments hire price for each day this is not complete.
6.4. If the client rips/loses the prepaid satchel, they will be responsible to pay for a new one. This must be an Australia Post Express Postal satchel and we will not be able to refund costs paid to us for return shipping.
6.5. If a late postal return results in a cancellation of a booking, the client is to pay Aquino’s Attire a reimbursement fee equivalent to the hire price of the cancelled booking.
6.5.1. If postal return instructions are followed correctly, the client will not be charged late fees for any delays that occur on behalf of Australia Post. This is applicable only for any postal returns that were organised PRIOR to the client’s event.
6.6. If an item is lost by Australia Post, there will be no fees charged to the client. This is only applicable if the client has proof they have signed the declaration of prohibited goods section on the front of the parcel and has also provided proof of lodgement.
6.7. Under no circumstances is it acceptable to post the Garment in an Australia Post Box, even if it is an express (yellow) postal box.
6.7.1. If a garment is posted in a standard (red) or express (yellow) post box a fee of $20 per day will apply until the Garment is returned to Aquino’s Attire.
6.7.2. If the garment is posted in a street post box and becomes lost or is never scanned by Australia Post, the client will be liable for a replacement, and will be charged an amount up to the RRP of the garment, excluding the hire fee.
6.8. After 14 days if the item is not returned, the Client will be charged the RRP of the Garment.
7.0. Cleaning
7.1. Aquino’s Attire provides the general cleaning of all garments according to its care label. However, if the garment has been stained and requires dry cleaning and/or specialist cleaning, the client must cover the costs. This includes, but is not limited to irremovable fake tan, makeup, perfume, alcohol.
7.2. The client agrees to contact Aquino’s Attire if there is a stain, minor or major, on their garment as cleaning may need to occur by the client immediately.
7.3. The client agrees to return the garment unwashed and that they will not attempt to wash, clean, scrub, bleach, dry clean or soak the garment unless instructed by Aquino’s Attire.
7.3.1 If a garment has been damaged through any cleaning attempts (that are unauthorised by Aquino’s Attire) the Client will be charged a fee up to the RRP, determined by Aquino’s Attire. This fee will exclude the pre-paid hire fee and any additional shipping costs.
8.0. Damages
8.1. It is expected that all Garments are returned in the condition that they were received by the Client from Aquino’s Attire.
8.2. If any damage is observed on the client’s hire garment among pickup/arrival, the client agrees to inform Aquino’s Attire immediately along with photo and/or video evidence.
8.2.1. If this does not occur within 12 hours of the garment being in the client’s possession, and there was no known damage to Aquino’s Attire prior to the clients hire, the damage will be associated with the client, and any associated costs of repair or replacement will be the responsibility of the client.
8.3. Aquino’s Attire reserves the right to determine whether the damage is “minor” or “major”.
8.3.1. Minor damages are defined as, but not limited to, tears, pulls, removable stains, broken zips.
8.3.2 Major damages are defined as any damage that cannot be repaired to the garments original state.
8.3. Any damages caused by a client must be communicated immediately and the garment must be returned to the agreed return location or lodged at an Australia Post Postal Office within the next 24 hours.
8.4. If a Garment is returned with minor damage, the Client agrees to pay for the repair, in addition to the hire price. The cost of the repair will be determined by Aquino’s Attire’s seamstres/drycleaner.
8.5. If a Garment is returned with major damage, the Client agrees to pay the full replacement cost of the Garment, in addition to the hire price. This also includes any shipping/delivery costs associated with the replacement of the garment.
8.6. The item must be returned to Aquino’s Attire, regardless of the amount of damage.
8.7. All payments regarding damages must be paid within 48 hours of the Garment being returned.
8.8. The Client acknowledges that they are wearing hire garments that have been worn by other people, and general wear and tear is expected. Items may have specific wear and tear/minor faults that will be specified in the product description. Aquino’s Attire will not provide refunds for anything mentioned in these descriptions or for Garments that have a normal level of wear and tear for a hire garment.
Thank you for hiring from us! If you have any questions please contact us via Instagram direct message on @AquinosAttire <3