FAQs

How do I book a try on?

You can book directly through our website! Head to our "Book a Try On" page and select the length of your try on time. From there, select a desired date and time, complete the form and wait for a confirmation email. Once the email has been received you have successfully booked a try on!

 

When will I receive the address for my try on?

You will receive the address 24 hours before your scheduled try on time via Instagram DM or text message.

 

Can I bring guests to my try on appointment?

Absolutely! Please keep in mind we are a home studio so you will all be in the changing room together (there is a room divider for privacy). If your guest is wanting to also try on garments please message us on our Instagram to confirm this. Please note we do not allow more than 2 guests. 

 

If I attend a try on will I be able to take the garment home with me that day?

Yes, only if the event is the same week as your try on. Otherwise our pickup days are the Thursday and Friday before the weekend event, or if a weekday event it is the day before your event.

 

How do you book an outfit?

You can book directly through our website! Head to "Collection" and find your garment of choice. On this page will be an interactive calendar, either on the bottom of the product if on your phone, or on the side of the product if viewing from your desktop. On this calendar select your desired hire date and click the "Book Now" button at the bottom. This will add your garment to your shopping cart where you can then continue to checkout and make the payment for your garment hire.

 

What day do I book my outfit for?

We recommend starting your garment hire the day prior to your event. This will allow us to have the garment prepared in time and avoids any double bookings. The date you select your garment hire to begin will also be the day for pickup. However, if you want to pick your garment up earlier there may be fees and is also subject to availability of the garment.

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Do you ship around Australia?

Yes, we offer express postage Australia wide! This is a cost of $33AUD for delivery and return express shipping. Please let us know by Tuesday 9am at the latest if you're wanting a garment posted for the weekend so it can be shipped off in time for your event.

 

Do you do postal try ons?

Unfortunately at this point in our business we are not offering interstate try ons. However, we can send measurements of the garment and photos on a model to help your decision in whether to hire a garment or not.

 

Do you ship internationally?

Unfortunately at this point in our business we do not do international hires.

 

When do I return my garment?

Weekend hires (Friday-Sunday) are due back by 7pm Monday evening. Weekday hires (Monday-Thursday) are due back by 7pm the next day. Interstate hires are to be posted back by 2pm Monday with proof of lodgement. Late returns will incur late fees. 

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Where do I return my garment?

Returns must be made to Hilbert, by the rental return due date or to the post office if you have had the garment shipped to you.

 

Do I need to clean the garment before I return it?

No, please do not attempt to clean the garment yourself! I handle all cleaning of the garments to ensure they are treated appropriately.