FREQUENTLY ASKED Q’S

Where are you located?

We are located at Level 2, 9 Lanao Way, Atwell WA 6164 for try ons, pickups and returns.

We also offer an after-hours pickup service from our Hilbert location.

 

How do I book a try on?

You can book directly through our website via the “Book a Try On” page. Simply:

• Select your preferred appointment length

• Choose a date and time

• Complete the booking form

Once you receive your confirmation email, your appointment has been successfully booked!

 

Can I bring guests to my try on appointment?

Absolutely! Each appointment includes up to 1 client + 1 viewing guest.

If you and a friend are both wanting to try on dresses, please ensure you book two 1-hour appointments within the same time slot. This allows each client to have their own change room and enough time to comfortably try on garments.

 

What should I bring to my try on?

We recommend bringing:

• Nude underwear

• Heels similar to your event shoes

 

How do I book an outfit?

You can book it with us in store, or you can book directly through our website!

Simply:

1. Head to the “Collection” page

2. Select your desired garment

3. Choose your hire date via the interactive calendar

4. Click “Book Now”

5. Proceed to checkout to complete payment

Your booking is confirmed once payment has been received.

 

How long is the hire period?

Our standard hire period is 3 days.

This includes:• Pickup on Day 1• Your event on Day 2• Return on Day 3

Earlier pickups or extended hire periods may be available depending on garment availability and will incur additional fees.

 

Do you ship Australia wide?

Yes, we offer express postage Australia wide for $35 AUD, including delivery and return express shipping.

 

Do you offer postal try ons?

Unfortunately, we do not currently offer interstate postal try ons. However, we can send measurements of the garment and photos on a model to help your decision in whether to hire a garment or not.

 

Do you ship internationally?

Unfortunately, we do not currently offer international hires.

 

When do I return my garment?

All garment hires must be returned by close of business on the final day of your hire period to either our Atwell or Hilbert location.

Postal hires must be lodged back via Australia Post by 12pm the next business day with proof of lodgement provided.

Any late returns will incur additional fees.

 

What are your opening hours?

MONDAY - 8AM-2PM (PICKUPS/DROPOFFS ONLY)

TUESDAY - CLOSED

WEDNESDAY - 11AM-6PM

THURSDAY - 11AM-6PM

FRIDAY - 11AM-6PM

SATURDAY - 9AM-2PM

SUNDAY - 10AM-2PM

  

Can I make alterations to the garment?

No alterations are permitted of any kind. This includes but is not limited to hemming, fabric glue, pinning, fabric tape that may damage the garment, permanent adjustments of any kind.

Customers will be responsible for any damage caused by alterations.

 

Do I need to clean the garment before returning it?

No, please do not attempt to clean the garment yourself. We handle all cleaning of the garments to maintain their quality and condition.